We want you to be at the heart of what we do. You can expect us to:

• listen to your feedback and use it to improve our services
• communicate clearly, using plain English and avoiding jargon
• offer different ways for you to get involved and have your say
• be open and honest about our performance and decisions
• show how your views have made a difference

We will aim to have a high-rise resident representative on one or more resident panels.

We will measure our performance and report on:

• percentage of tenants satisfied that we keep them informed
• percentage of tenants satisfied that we listen to their views and act on them
• number of engaged BCP Homes website sessions
• number of contacts via the website or portal as a proportion of total number of contacts made