When it comes to paying your rent, you can expect us to:

• offer a range of payment options
• give advance notice of any changes to rent or service charges (minimum 28 days)
• contact you as soon as possible if you fall behind with payments
• work with you to agree reasonable repayment plans
• refer you to specialist debt or money advice if needed
• focus on supporting you to keep your home wherever possible

We will measure our performance and report on:

• rent collection
• current rent arrears
• the number of evictions due to rent arrears