Contact BCP Homes
How to contact BCP Homes.
About BCP Homes
Find out how we manage our homes, our responsibilities and priorities, our customer service standards and how we measure our performance.
Make a complaint about BCP Homes
Let us know if you are unhappy with the service you've received or if you want to complain about a BCP Homes property.
Paying your council home rent and service charge
How to pay, help if you are struggling, and what to do if you are in arrears.
Council home repairs
How to report a repair, emergency repairs and which repairs you are responsible for.
Council home maintenance
How we look after grounds and gardens and shared communal areas.
Your Council home tenancy
Includes information about joint tenancies, introductory tenancies, support for tenants and how to end your council home tenancy.
Support for council home tenants
Our specialist teams are here to help or advise you on getting further support on issues which may affect you or your tenancy.
Safety in your council home
Keeping tenants safe is our number one priority. We have dedicated teams working to cover all areas of legislation and compliance.
Antisocial behaviour involving BCP Homes tenants
Only certain types of behaviour count as anti-social. Find out more before you report.
Sheltered housing and Independent senior living schemes
Scheme locations, officers and how to apply.
Disabled adaptations to your council home
You may need some alterations to your council home in order to be more independent.
Information for council home leaseholders
Information about being a leaseholder, lease periods and how to get in touch with us.
Get involved with BCP Homes
How to have a say in your housing services and get involved in your community.
News for BCP Homes tenants and leaseholders
Information, updates, and stories for BCP Homes residents and leaseholders.
Sign in to your BCP Homes in Poole account
Sign in to your BCP Home in Poole account to access services online.