We will provide help to our tenants to enable them to successfully maintain their tenancies and minimise the need for legal action and evictions.

We will:

• contact you when you are nominated for a new home to complete a resident information form and ensure that we are aware of your needs and any help that you may need to sustain your tenancy
• contact you within 5 days following a referral to our tenancy sustainment team from you or someone else acting on your behalf
• contact you within 10 days following a referral to our your money team from you or someone else acting on your behalf
• complete and agree a support plan with you within 1 week of being accepted into our services
• refer or signpost you to other services who can also help you manage your tenancy or achieve any personal goals you may have
• help you to move to more suitable accommodation

We will measure our performance by reporting on:

• proportion of tenants who are evicted from their council home
• proportion of council homes that are abandoned
• proportion of settling in visits for new tenants completed with 8 weeks
• proportion of support plans successfully completed
• number of tenants supported to move to a smaller home