When we receive reports of domestic abuse, we will:

• offer advice on additional security measures and emergency accommodation
• contact victims/survivors within 24 hours of receiving a report and carry out a risk assessment
• ensure that our staff have had specialist training in dealing with domestic abuse and people who have experienced trauma
• listen and create safe environments to have discussions
• treat all information received in confidence
• refer victims and survivors for specialist support if they agree
• support victims and survivors to remain in their home if that is what they want

We will measure our performance by reporting on:

• victims/survivors contacted within 24 hours of receiving a report
• victims/survivors who want to remain in their own home and are able to do so