You can contact us if the behaviour of your neighbours or other people in your local area are causing nuisance or annoyance to you. When you do, we will:

• take time to understand your situation and carry out an initial risk assessment to make sure you feel supported
• explain how we intend to respond to your report and agree on the next steps, including whether the matter will be addressed under our antisocial behaviour policy or our good neighbourhood management policy
• pass your details to an antisocial behaviour officer or housing officer who will contact you within:
  
  • 24 working hours if your report is classed as high-risk which includes hate incidents, threats of or actual violence to person, organised antisocial behaviour/crime, breaches of antisocial behaviour enforcement action, or situations where the harm to the victim’s health and well-being is considered to be high
  • 5 working days for general issues which includes all other behaviours that are not environmental and do not fit into the high-risk category
  • 10 working days for environmental issues such as littering, graffiti, fly-tipping and dog fouling
  • 10 working days for good neighbourhood management issues which includes disputes over parking, DIY, children playing, use of appliances where the behaviour is not unreasonable
• carry out a full risk assessment to assess if you are vulnerable and work in partnership with other parts of the council and other organisations such as the police to ensure that you have the right support in place
• use a range of tools and powers for effective early intervention to help deal with anti-social behaviour and neighbour disputes, for example injunctions and mediation services

We will measure our performance by reporting on:

• high risk reports within 24 working hours
• general reports within 5 working days
• environmental reports within 10 working days
• good neighbourhood management reports within 10 working days