To ensure that our neighbourhoods are safe, clean and tidy we will: 

• inspect the communal areas of our blocks of flats at least 4 times a year 
• inspect the communal areas of our high-rise blocks daily
• clean internal communal areas:
  
  • every 20 days for general needs flats 
  • every 2 weeks for sheltered housing flats 
  • weekly for high-rise blocks
• carry out work to communal gardens once a month
• carry out at least one annual neighbourhood inspection for each area
• remove fly tipping within 48 hours
• remove any items affecting health and safety or which are hazardous within 12 hours
• provide an out of hours cleaning service and respond to issues with 2 hours
• remove needles and biohazards (for example, blood) from communal areas within 12 hours

We will measure our performance by reporting on:

• flat block inspections completed on time
• internal communal areas cleaned on time
• fly-tipping requests dealt with within 48 hours
• items affecting health and safety and hazardous items removed within 12 hours
• removal of needles and biohazards within 12 hours