If you live in one of our sheltered housing, independent senior living or extra care schemes, then we will:

• meet with you when you first move into your new home to provide information about the scheme and the services that we provide
• collect and record personal information from you on the day you sign up to include emergency contacts and support needs
• complete a settling in visit with you within 6 weeks of you moving into your new home
• visit you once a year to carry out an assessment and review of your needs, property and tenancy
• hold regular meetings on all schemes with communal meetings rooms so that you can voice your concerns, share ideas and stay updated on community developments
• provide you with access to a 24-hour emergency alarm service
• test your emergency alarm annually

We will measure our performance by reporting on:

• percentage of tenants’ personal information collected within 5 working days of moving in
• percentage of annual reviews carried out when due
• number of meetings held on each scheme
• percentage of emergency alarm tests carried out when due