We can help you if you need changes to your home to make it easier for you to live in it. This could include installing ramps if you are a wheelchair user or grab rails for your bathroom.

If we agree to carry out adaptations to your home, we will:

• complete any requests for minor adaptations within 20 days, this includes things like installing grab rails and lever taps
• complete any major adaptations within 6 months of receiving the recommendation from an occupational therapist, this can include things like installing ramps to your home and fitting level access showers
• carry out a feasibility visit to your home within 10 days of a request from an occupational therapist

If it is not practical or cost effective to make adaptations to your home, we will let you know within 10 days of our decision and support you to find alternative accommodation.

We will measure our performance by reporting on:

• minor adaptations completed on time
• major adaptations completed on time
• tenants satisfied with the disabled adaptations completed in their home