If your bus pass has been stolen, we will replace it for free if you have reported it to the police and been given a crime number.

You can contact the police on their non emergency telephone number, 101.

You will need to create or login to your online bus pass account.

If your pass was not issued by us

If your bus pass was issued for an address outside of Bournemouth, Christchurch or Poole and you have moved here since it was issued, you will not be able to replace it online and will need to apply for a new older person's bus pass or disabled person's bus pass.