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Request an emergency repair to your council home

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Make sure your repair is an emergency before requesting a call out. You will be charged for non-emergency out of hours calls and repairs that are not our responsibility.

All emergency repairs need to be reported by telephone on 0800 028 1870.

Only call outside office hours if:

  • your home is not secure
  • you have no heating or hot water (November to April only)
  • you have a serious water leak
  • your only toilet does not flush
  • you have lost your electricity or water supply
  • there are dangerous electrics
  • your home has blocked drains

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