There are 3 different types of repairs with our council homes. Each repair request will be placed into one of these categories and the work will be ordered.

In some cases, we may need to inspect the issue to determine the nature of the required repair. In these cases, we will usually do this within 5 working days.

Emergency repairs

Emergency repairs are repairs that need to be carried out to avoid serious danger to the health and safety of the occupants or where a failure to carry out the repair could cause extensive damage to the buildings and property.

Emergency repairs include:

• loss of all electrical power in the property
• loss of all heating and hot water in the property
• blockage of toilets
• major leaks or flooding
• inability to secure main entrance to property

Emergency repairs will be completed within 4 or 24 hours of being reported to us, subject to access.

Urgent repairs

Urgent repairs are repairs that may affect the comfort of residents and could cause damage to the property if not carried out urgently.

Urgent repairs include:

• renewing light fittings
• repairs to containable leaks within the property
• leaking overflow of pipes externally

Urgent repairs will be completed within 5 working days of being reported to us.

Routine repairs

Routine repairs are those that are not urgent, although they may cause an inconvenience.

Routine repairs include:

• easing and/or adjusting a window
• clearing an overflowing gutter

Routine repairs will be completed within 20 working days of being reported to us.