If your Council Tax Support had been reviewed and you end up being awarded less, we’ll send you a letter and a revised Council Tax bill.

In almost all cases, Council Tax Support overpayments must be repaid, even if it was paid because of our error. However, you may not have to repay it if it was an 'official error' and you could not reasonably have known that you were receiving more Council Tax Support than you were entitled to.

What happens if you have received more Council Tax Support than you are entitled to

If we find that after re-assessing your claim, you are entitled to less Council Tax Support, we’ll send you the full details. We’ll tell you:

• why you are now entitled to less
• your revised Council Tax Support award
• what to do if you disagree with the decision

Request an explanation

If there’s anything you do not understand about your benefit decision or you think the calculation is incorrect, contact us to request an explanation. This is called a statement of reasons and we must receive a written request for a statement of reasons within 1 month of the date of the decision.

If we believe that benefit fraud has been committed, we'll recover any money you're not entitled to. You could also be prosecuted.