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Let us know about someone sleeping rough

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In an emergency

Call 999 if someone is at risk of being injured, a crime is in progress or if you have urgent concerns about someone’s health.

Email the Bournemouth, Christchurch and Poole Street Outreach Team on b& or call 01202 315 962 to let us know about someone you have seen sleeping rough in Bournemouth, Christchurch or Poole. The team deliver an outreach service, so are not always in the office, but your message will be looked into as soon as possible.

You can also report someone sleeping rough using StreetLink. Streetlink is an England-wide phone line, website and app you can use to alert us about people sleeping rough in the area.

The information you provide will be passed on to our outreach team.

Rough Sleeping Assertive Outreach and Engagement Service

This service aims to reduce rough sleeping and the problems associated with rough sleeping. The outreach team provide services including street outreach to people who are street homeless to ensure that those rough sleeping are:

  • provided with information, advice and support to access accommodation
  • able to access emergency accommodation in severe weather
  • reconnected to their own community if they do not have a local connection to the area
  • encouraged to access services and support for health and wellbeing
  • linked to services which can support their own and others' safety

People in housing need or homeless, but not rough sleeping, should be directed to local housing services.

Protecting rough sleepers in extreme weather

During extreme weather, we follow our Severe Weather Emergency Protocol (SWEP).

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