If you decide to move out of your home, you can let us know by:

• completing the online end of tenancy form
• emailing bcphomes.operationsteam@bcpcouncil.gov.uk
• calling 0800 028 1870 to request an end of tenancy form

You will need to give us at least 4 weeks’ notice before the date you want to leave, this will be your notice period. The notice period must start on a Monday and when you are ready to return your keys, they must be handed in on the Monday your tenancy ends before 10am.

When you are in your notice period to end your tenancy, your housing officer will get in touch with you to arrange a pre-void inspection where they will make note of any repairs that are required and inform you of any repairs/alterations you may be responsible for, as well as offering general advice about the end of tenancy process.

Make sure you consider your actions before ending your tenancy. Speak to our support team or your housing officer for more advice and seek legal advice if it is needed.

Returning keys for Bournemouth tenants 

Keys must be returned in a clearly marked envelope for the attention of BCP Homes and stating the property address to:

Kinson Hub
Wimborne Road
Kinson
Bournemouth
BH11 9AW

Open Monday to Friday: 9am to 4:30pm.

Returning keys for Poole tenants

Keys must be returned in a clearly marked envelope for the attention of BCP Homes and stating the property address to:

Dolphin Centre Hub
Kingland Road
Poole
BH15 1QE

Open Monday to Thursday: 9am to 5pm and Friday: 9am to 4:30pm.

If the tenant has passed away

If the tenant has passed away, a relative or the person responsible for their affairs will need to contact us to end the tenancy using any of the above methods. A copy of the death certificate will be required. We will support the family through the notice period and provide advice if it is needed.

If you want to end your temporary accommodation, please use the Ending temporary accommodation form.