If you ask us to repair something in your council home, we will first decide if it is an emergency repair, an urgent repair or a routine repair. Sometimes we may have to visit to make this decision. We will usually do this within 5 working days.
Emergency repairs
Emergency repairs need to be done to:
- avoid serious danger to the health and safety of the residents
- avoid serious damage to the buildings and property
Emergency repairs include:
- loss of all electrical power in the property
- loss of all heating and hot water in the property
- blockage of toilets
- major leaks or flooding
- main entrance to property is broken in a way that it can't be locked
Emergency repairs will be completed within 4 or 24 hours of being reported to us, depending on our ability to access the property.
Emergency call outs (out of hours)
For emergencies where there is a danger to you or your home, our contractors will attend to make safe. A further appointment will then be made to carry out a permanent repair.
Urgent repairs
Urgent repairs are repairs that may affect the comfort of residents and could cause damage to the property if not repaired urgently.
Urgent repairs include:
- renewing light fittings
- repairs to leaks within the property that have been contained
- leaking overflow of outside pipes
Urgent repairs will be completed within 5 working days of being reported to us.
Routine repairs
Routine repairs are those that are not urgent, although they may cause an inconvenience.
Routine repairs include:
- adjusting a window to make it easier to use
- clearing an overflowing gutter
Routine repairs will be completed within 20 working days of being reported to us.