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Report a missed bin collection

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If you put the correct bin out on your collection day and we missed it, let us know and we will return to empty it. Please leave your bin/container out until we've been back to empty it.

We will not collect your bin if the:

  • recycling is not sorted or includes items we cannot recycle
  • garden waste bin includes materials we cannot take
  • bin is not ready from 5am - you need to put it on or by the kerbside, where we can see it
  • waste is not all contained inside the bin
  • bin is too heavy
  • bin is compacted - you need to ensure waste will fall out when the bin is collected

How to report a missed bin

  • wait until after 11pm on your collection day to report a missed collection
  • check to see if your address is on our list of missed bin updates before reporting
  • if your address is not on the list then you can report your missed bin online

More information about your bins can be found in our waste collection guidance.

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