If you put the correct bin out on your collection day and we missed it, let us know and we will return to empty it. Please leave your bin/container out until we've been back to empty it.
We will not collect your bin if the:
- recycling is not sorted or includes items we cannot recycle
- garden waste bin includes materials we cannot take
- bin is not ready from 5am - you need to put it on or by the kerbside, where we can see it
- waste is not all contained inside the bin
- bin is too heavy
- bin is compacted - you need to ensure waste will fall out when the bin is collected
How to report a missed bin
- wait until after 11pm on your collection day to report a missed collection
- check to see if your address is on our list of missed bin updates before reporting
- if your address is not on the list then you can report your missed bin online
More information about your bins can be found in our waste collection guidance.