Contact us about adult social care
Whatever you need from our adult social care services, the best place to start is a conversation with us. We can talk about:
- what’s prompted you to reach out to us
- your plans for your future care, or care for a loved one
- changes you may need to the care you already get from us
- an urgent need for help when life changes suddenly
You may also find advice and support from one of the many local community and charity providers listed in our adult social care directory.
Tell us about your needs to get started - we'll be in touch as soon as we can. In the meantime, you can find out what to expect from your first conversation with us.
If you would prefer to talk to us on the phone, you can call us on 01202 123 654. We're available from:
- Monday to Thursday, 9am to 5pm
- Friday, 9am to 4:30pm
If you need to send us a letter, our address is:
Adult Social Care Hub
St Stephens Road
Bournemouth
Dorset
BH2 6EB
Help with talking to us if you are Deaf, have hearing loss or difficulty speaking
If you have hearing loss or difficulty speaking, you can use the RelayUK service to contact us.
Contact us using SignVideo
If you are Deaf and prefer to speak with British Sign Language (BSL), you can download and use the SignVideo application or connect to SignVideo using your internet browser. You can select SignVideo Directory Services and scroll down to BCP Council Adult Social Care to talk to us.
Support using SignVideo
If you need help using SignVideo you can:
- watch SignVideo's guide to using their services
- email SignVideo directly at help@signvideo.co.uk
- phone SignVideo on 020 8463 1120
Contact our emergency duty service
Outside of our normal working hours, you can contact our emergency duty service to support you through a crisis or provide urgent help.