You might not need to make a Freedom of Information (FOI) request to get the information you need. You should:
- check if we have already published the information
- find out what personal information we hold about you, and how you can request a copy
You can make a FOI request by filling out our contact us form.
You can also email us at enquiries@bcpcouncil.gov.uk or write to us at:
Customer Services
BCP Council
Civic Centre
Bournemouth
BH2 6DY
What we cannot give you
Sometimes we can not provide or publish information because:
- we do not hold it
- it is a court record
- it is the personal information of another individual
- it has been given to us in confidence
- the law (other than Freedom of Information) says we cannot disclose it
These are the most common reasons why we might not publish information but there may be other reasons.
How we'll respond
The law requires that we respond to Freedom of Information (FOI) requests within 20 working days.
However, it may take longer if:
- we need to clarify your request with you
- the information you have asked for may be subject to exception
- there is a charge and we are awaiting payment
Cost
In most cases we will provide information free of charge.
We might need to charge:
- if we need to collate, print and post large amounts of materials
- for time it takes
We will let you know if a fee is due before releasing the information. We will only release information once we have received payment.
We are also allowed to refuse requests that will take over 18 hours officer time for locating, retrieving and extrapolating information relevant to the request.
Where this is relevant to your request, we will provide advice about refining the request to bring it within the fee limit.
Using AI to help draft information requests
Before submitting an information request or follow-up correspondence drafted using AI, check that:
- you are only asking for the information you need, AI can generate broad or excessive wording that goes beyond what you want to know
- your request is clear, concise and focused, so we can respond accurately and quickly
- the information is accurate, as AI can misrepresent legislation or what organisations do
- the tone is appropriate, as AI-generated text can sound abrupt or inappropriate
AI-generated requests may need further clarification if they contain inaccuracies or unnecessary complexity, causing delays for you and our teams.
Read the Information Commissioner’s Office advice on making effective information requests for guidance.