Please read our general privacy notice as well as this notice.
What we do
Customer Services are responsible for administering the national Blue Badge Scheme which includes collecting and processing personal and medical information to assess applications, issue Blue Badges and prevent fraud.
The purposes we use your personal information for
We collect and process your personal information to assess your eligibility for a blue badge following an application from you. It may be used to:
- manage the application for a blue badge
- assess eligibility for a blue badge in accordance with national legislation
- issue and distribute blue badges via the national provider
- process payments
- monitor blue badge use
- undertake investigations and audits
- comply with the national fraud initiative
- take enforcement action
The personal information we collect and use
We only obtain and use the information we need to provide our services to you. We also obtain and use special category information.
The law we use to process your personal information
Statutory legislation
The main legislation that provides us with the statutory basis to manage the blue badge service is:
- The Disabled Persons (Badges for Motor Vehicles) (England) Regulations 2000
- The Disabled Persons Parking Badges Act 2013
- Chronically Sick and Disabled Persons Act 1970
The GDPR/DPA conditions we meet:
The conditions that we use to process your personal information are:
- public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- legal obligation: the processing is necessary for us to comply with the law.
Special category personal information
We also use these additional conditions to process your special category personal information:
Health or social care: the processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and service.
Who we may share your information with
In the process of assessing your application we may obtain information from the following council departments, organisations or systems:
- BCP Council Adult Social Care Service
- Department for Work & Pensions
- Electoral Register
- School Admission Records
- BCP Council Council Tax Service
We may provide your information to:
- councillors and MPs and third parties who you have asked to enquire on your behalf
- Health and Social Care professionals
- BCP Council Adult and Childrens Social Care
- BCP Council Parking Services
- BCP Fraud and Compliance team
- BCP Council Traffic team if you have requested a disabled parking bay
We may share your information with:
- the National Blue Badge provider
- software system providers used to process applications
- the Cabinet Office
Sometimes we have a legal duty to provide your personal information to other organisations, for example the police, court services or HMRC.
In instances of complaint, we may share information with independent complaint investigators.
Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.
How long we keep information about you
We will retain this information as stated in our Retention Schedule and in accordance with the Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR) 2018:
- successful applications – once processed retain until the badge has expired plus 90 days
- unsuccessful applications – retain for 90 days from decision
- organisational applications – once processed retain until the badge has expired plus 90 days
- on notification of death of badge holder