Digital phone switchover

The UK’s telephone network is undergoing a national upgrade. This change is being led by telecommunications providers and is happening as part of wider improvements to modernise the network. While the switch will be straightforward for many people, it’s important to understand how it may affect phones, alarms and telecare devices, particularly for residents who rely on these services in Bournemouth, Christchurch and Poole. 

What is the digital phone switchover?

The UK’s telephone network is changing. Between now and 2027, traditional analogue landlines will be replaced with digital landline services.

This change affects services that rely on the old landline system (Public Switched Telephone Network – PSTN), including home phones and some healthcare, alarm and telecare devices.

The switchover is managed by the telecommunications provider.

What does this mean for people?

Landlines are not being removed, and for most people the change will be straightforward. Many homes have already made the switch as part of upgrading to full fibre broadband.

For some, the change may simply involve plugging their phone into their broadband router rather than the wall socket.

Phones, alarms and telecare devices

Some residents have devices connected to their phone line, such as personal alarms, lifelines, fall monitors or other alarm systems. These devices may need to be checked or upgraded to ensure they continue to work with a digital phone line.

If someone is unsure whether a device will be affected, they should check directly with the organisation that supplies or maintains the equipment.

In an emergency

Digital landlines do not work during a power cut. Mobile phones can still be used if they are charged.

If someone has no other way to make an emergency call, it is important they act now to ensure there is a suitable solution in place before the switchover.

Look out for further information and be aware of scams

People will receive information before they are moved to a digital phone service, explaining what will happen and whether any new equipment is needed.

The digital phone switchover does not require payment for a new service. Remind residents to be cautious of unexpected calls, emails or messages asking for personal details or money. If something does not seem right, they should hang up, avoid clicking on links, and seek advice through trusted, official contact details.