Published on Friday 01 August 2025
Medequip is a trusted national provider with extensive experience in delivering essential community equipment services across the UK.
The service will initially operate on an urgent and critical basis.
Your existing equipment
You do not need to return equipment that has been prescribed to you on loan because of the change in provider.
If you are waiting for equipment to be delivered Medequip will only fulfil critical and urgent orders during the initial phase of the transition.
There may be some delay, but we are working hard to minimise disruption. If you have concerns, contact the prescriber who ordered the equipment for you.
When delivering Medequip staff will always wear uniforms, carry identification badges, and contact you before arriving to confirm delivery details. If you receive any unexpected communications asking for payment or personal information report this at 01202 123 654.
Repair to your equipment
Medequip will provide a repair and replacement service for critical equipment. You can contact Medequip directly to arrange repairs by:
- email on PanDorset@medequip-uk.com
- phone on: 01305 235 499
Returning your equipment
Equipment collections will be paused temporarily during the transition period. We will share updates on when collections will resume. In the meantime, please hold onto any equipment you wish to return.
Specialist equipment
If you require bespoke equipment, your clinician will assess your needs and discuss options with you, including expected delivery times and interim support.
How to purchase your own equipment
For advice on what to buy you can find Medequip’s guide which will help you find products that can provide solutions to problems you select relating to different areas of the home. You can also visit Medequip’s online shop.
Hospital discharges
Medequip will provide discharge-critical equipment to support hospital discharges. While minor delays may occur during the transition, urgent cases will be prioritised to ensure minimal impact.
Get in touch with our contact centre
For further questions relating to the community equipment service you can get in touch by:
- phone on 01202 123 654
- textphone 07747 757 570
- email at asc.contactcentre@bcpcouncil.gov.uk