Skip to main content

Council home leaseholders

Skip to contents of guide

Leaseholder service charges and annual statement

Because your flat or maisonette is part of a block or contained within a building that has more than just your home, you must pay a share of the costs of managing the building and providing services your home benefits from.

These services include:

  • cleaning - buildings that have communal areas are cleaned by our cleaning contractors, each building has its own program schedule
  • communal electric - this is the cost of lighting or electric heating to any communal area and entrances
  • communal gas - the cost of communal gas heating systems
  • buildings insurance - the premium is part of a block policy which covers all of our leasehold properties
  • grounds maintenance - for blocks with communal grounds, they are maintained by us and our contractors and includes sweeping, mowing grass, pruning shrubs and trees and planting or re-planting where necessary
  • response repairs - we are responsible for keeping the communal areas in good repair, this charge varies from year to year depending on the costs of repairs being carried out.
  • management administration - charged at a percentage, includes planning and managing the contracts, providing contract specifications, monitoring contractors’ performance, staff ordering repairs and inspecting work before and after completion
  • records and accounts charge - the cost of providing the leasehold service required under the terms of your lease and current legislation

How service charges are calculated

Your service charges for the year are an estimated charge and a breakdown of the estimated charges are sent to you in March annually.

After the end of the financial year, once all invoices for the previous year have come in and been settled, we can then calculate the exact service charge cost to you for the previous year.

You will receive information showing the comparison between the estimated charge with the actual charge. This will confirm any adjustments which need to be made, together with an itemised repairs list (if any repairs have been carried out to your block). These letters are sent out as soon as we have collated all the information, which is usually around September.

Bournemouth Leaseholders

In Bournemouth service charge is calculated based on the number of flats receiving a service which may vary depending on the service being provided.

Poole Leaseholders

In Poole your lease outlines the percentage contribution that we charge you for services to your block. For example, if you live in a block of 4, your lease is likely to say that you will be charged 25% of the total costs of the upkeep of your block.

How to pay service charges

Bournemouth Leaseholders

Bournemouth service charges can be paid over 10 monthly instalments from May until February annually. We encourage all leaseholders to pay by Direct Debit and forms can be provided by the team.

Poole Leaseholders

In Poole your service charges are due quarterly in advance. However, most leaseholders prefer to make 12 equal monthly payments by direct debit over the year. We can accept monthly and quarterly direct debits and these can be set up over the phone with the income team

Your estimated invoice and annual statement

Bournemouth Leaseholders

Each year in March, we will send your annual estimated service charge invoice and any major works invoices to the most up to date contact address we hold for you. If we do not have a separate contact address for you, the invoices will be sent to the property address.

Poole Leaseholders

Each year in March, we will send your annual estimated service charge invoice and any major works invoices to the most up to date contact address we hold for you. If we do not have a separate contact address for you, the invoices will be sent to the property address.

Have you encountered a problem with this page?