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Claiming a Council Tax refund

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If you’ve received a Council Tax bill showing a credit balance on your account, you’re due a refund.

If you’re an Executor or a beneficiary of an estate, we need some additional information from you before we can authorise a refund.

Find out more about refunds for executors.

Bournemouth residents

If you have received a bill showing that you are in credit, you can request a refund by completing our form.

Christchurch and Poole residents

If you've moved out of Christchurch or Poole and have overpaid

You'll get an automatic refund if you've paid too much money by Direct Debit. The refund will go into your bank account within 28 days when you let us know you've moved.

If you do not pay your Council Tax by Direct Debit, please complete our online form.

If you've moved within Christchurch or Poole and have overpaid

We will automatically transfer your credit to your online Council Tax account.

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