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Lifeline: emergency contact systems for your home

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Lifeline provides a 24-hour emergency contact system for people of all ages who want to feel safe, protected and independent in their own home.

A mobile response service is available in parts of Bournemouth and Poole, including assisted lifting services. The Lifeline team can advise if this is available to you.

Lifeline also offers a range of safety equipment to detect falls, fire, flood, temperature and carbon monoxide. The team can also provide key safe fitting services and other sensors to help your carers support you in an emergency.

How the emergency contact system works

The emergency contact system includes an emergency button, which you press to activate an alarm unit. You can then speak to a Lifeline team member through the loudspeaker on the alarm unit.

Lifeline team members will contact your emergency keyholders, relatives and emergency services as needed. Depending on the service you have subscribed to, Lifeline may send an officer to your location.


The cost of the service will vary depending on your needs:

  • the monitoring service starts from £4.70 per week
  • the mobile response service starts from £7.96 per week

How to buy

We recommend a free demonstration before you buy. Complete our online form to get started. 

You can also contact us by:

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