Our Digital Strategy is the cornerstone for creating a more modern, efficient, and customer-centred council. We are ambitious for the communities and towns of Bournemouth, Christchurch and Poole.
Our completed 5 year transformation programme has helped us to shape a digitally capable, modern and efficient organisation capable of delivering effective public services for our residents, visitors, businesses and partners now and in the future.
About our digital vision
Our vision is to deliver seamless, accessible, and personalised digital experiences that empower our customers, simplify interactions, and ensure every service is intuitive, efficient and designed around their needs. We want to create an environment where innovation and continuous improvement is a shared mindset and where we listen to our customers and respond to what works and what doesn’t.
About our digital focus
Our digital strategy focuses on enhancing digital engagement, fundamentally within our organisation to improve customer experience, leveraging data and insights to drive decision-making and service delivery. It will focus on innovation, data and experience.
How to read our Digital Strategy
You can view or download our Digital Strategy.
pdf , 1.62 MB