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Report a problem with street furniture

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In the event of an emergency

Call 01202 123 123 or 0800 506 050 out of hours if the issue is an emergency.

Let us know if you see damaged, faulty or missing street furniture.

Street furniture includes:

  • bollards
  • railings
  • street name plates
  • benches/seats
  • safety fences
  • barriers

When reporting, you will need to tell us:

  • the location
  • the item that is damaged
  • any additional information that can help us locate the issue
  • your contact details if you want us to update you

You can also upload a picture.

You cannot use this form to make an insurance claim against us

How we deal with damaged, faulty or missing street furniture

Our inspectors investigate all reports and assess them against the investigatory criteria from our Highway Inspection Policy. Where repairs are required, the most urgent defects are repaired first. Other defects will be recorded for consideration as part of wider maintenance schemes. Furniture may be removed if beyond economical repair and not required for a regulatory or road safety purpose.

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