Skip to main content
Emergency contact information

Call 01202 123 123 or 0800 506 050 out of hours if the issue is an emergency where there is risk to life or property.

Potholes are where the surface of a road or pavement has worn away due to weather and/or traffic, forming a dip in the surface.

Use our online form to report a pothole on the road or pavement.

When reporting a pothole you will need to tell us:

  • the location
  • any additional information that can help us locate the issue
  • your contact details if you want us to update you

You can also upload a picture of the pothole.

How we deal with potholes

Our inspectors investigate all reports and assess them against the investigatory criteria from our Highway Inspection Policy. Where repairs are required, the most urgent defects are repaired first. Other defects will be recorded for consideration as part of wider maintenance schemes and some defects will be passed to utility companies if the issue is with their manhole covers, reinstatement or equipment.

Find out more about our highway maintenance scheme.

Have you encountered a problem with this page?