BCP Council contacts

If you live in a council-owned home and you're worried about damp or mould in your property, you can call us on 0800 028 1870 Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm, or email housing.repairs@bcpcouncil.gov.uk for council housing tenants living in Bournemouth and Repairs.helpdesk@bcpcouncil.gov.uk for council housing tenants living in Poole.

Private or landlord owned properties

If you believe the condensation and mould is the result of poor repairs or structural design, and your landlord / managing agent has refused to investigate or remedy the defects, then you can email the Private Sector Housing Team for further advice and assistance.

Further advice

• The tenants and the landlords condensation and damp booklets give helpful advice and information
• Support and information on health and wellbeing can be found here
• Advice on accessing support with energy bills can be found here
  
• General information on the cost of living help available can be found here
• Shelter offer support and advice and have a great online video titled 'If you have a damp problem in your rented home, look for the cause'
• Citizens Advice offer support and advice on damp and mould