What we need to know

We can only investigate identifiable drivers and vehicles.

To help us, please note the vehicle licence number displayed on the front passenger doors or on the plate at the rear of the vehicle.

Every driver also has an identity badge with their photo and licence number.

You can ask for a receipt at the end of your journey and request the vehicle number from the driver

What to do if you are unhappy

If you have booked a taxi through a taxi operator and have a complaint about your journey, such as the route taken, the driver's attitude or the fare charged, please speak to the taxi operator in the first instance.

Alternatively, if you are not satisfied with the response from the taxi operator, or you have a complaint about a taxi operator, please complete our complaint form.

When to complete our complaints form

Our form can also be used if you have hailed a taxi off the street or from a rank and your complaint is about:

• a driver's behaviour
• the vehicle
• the driver not taking the direct route
• the meter being incorrect
• overcharging
• the driver refusing to take a wheelchair user or not strapping a wheelchair in the vehicle, or refusing an assistance dog

However, If your complaint is about:

• assault
• verbal abuse
• suspected theft by the driver
• antisocial driving
• unsafe driving/speeding
• using mobile phones while driving
• moving traffic offences
• road rage
• ignoring traffic signs and signals

Please report the incident to Dorset Police as soon as possible for an investigation.