We manage and maintain the trees we own. If you experience or notice a problem with a tree we own, please report the tree issue to us.

We remove:

• dead, dying and dangerous trees
• damaged and dangerous limbs
• limbs which are obscuring highway signs, traffic lights or lamps

We do not prune or remove trees that:

• cause leaves to drop in your gutters, or on your drive or garden
• have branches overhanging drive or garden
• block sunlight
• block satellite dishes, solar panels or TV aerials
• have limbs interfering with telephone lines - you must contact the service provider
• are close to but not touching a property
• impact or have branches that impact railway lines, instead contact Network Rail on 03457 114 141
• impact or have branches that impact electricity cables, instead contact contact OVO on 0330 303 5063
• belong to a private landlord, agent or housing partnership. Instead, report these to the owners of the property or the partnership

Vegetation damage to a property

All claims for compensation to us must be made in writing and must contain:

• your full name and postal address
• the exact date and approximate time of the incident
• the exact location of the incident (including the postcode)
• circumstances of the incident
• full details of the loss suffered (if this involves a vehicle, please include the make, colour and registration number)

Please send your claim to insurance@bcpcouncil.gov.uk or post to:

Insurance Team
BCP Council
Town Hall
Bourne Avenue
Bournemouth
BH2 6DY