Apply
How to apply for or register for a service.
Pay
How to pay your Council Tax, business rates, rent, invoices and parking fines.
Report
How to report a problem or fault, or how tell us about something.
Contact us online
Use our online services to contact us quickly to apply for a service, report a problem or fault or make a complaint.
Contact us by phone
Find a list of our departments and their telephone numbers for the Bournemouth, Christchurch and Poole area
Visit us in person
Find out where our offices, libraries, tips and recycling centres are and when they are open.
Get help contacting us if you are deaf or hard of hearing
You can contact us in other ways than by telephone. These include British Sign Language (BSL).
Find us on social media
How to find us on and contact us through social media.
Out of hours services
How to contact us out of hours.
Compliments Comments and Complaints
How to make a complaint or provide feedback about a BCP Council service.
Report fraud
How you can report housing, Council Tax, blue badge and other types of fraud to us.
Making an insurance claim against us
How to make an insurance claim against us.
Customer Charter
Our Customer Charter explains how we will treat you and how we ask to be treated.
Other bills and accounts
How to pay other bills and accounts
Pay an invoice
It's easy to pay your bills and invoices to us online - you just need your invoice reference.
How to get around BCP Civic Centre
You may need to visit us in person for a wedding, a council meeting or to talk to customer service.