Apply for Council Tax Support
We prefer that you apply for Council Tax Support online. This speeds things up, saves public money and frees up time so we can support those who are unable to apply online.
Before you apply, check that you are eligible for Council Tax Support.
Use the online benefit calculator as a guide to how much you might be able to claim.
You must not withhold payment or part payment of your Council Tax while waiting for the outcome of your application.
Apply for Council Tax Support. (Bournemouth residents).
Apply for Council Tax Support. (Christchurch and Poole residents).
This policy gives us permission to accept online claims and changes.
When to claim
You should claim straight away. Even if you do not have the right supporting evidence, as you may lose benefit you are entitled to if you delay.
You can ask for your claim to be backdated, but the maximum period for backdating Housing Benefit and Council Tax Support for working age customers is one month from when you make the request for backdating. You will need to explain why you did not claim earlier and provide evidence of your income for the period of backdating.
If you are of state pension age, then the maximum backdating period is three months for Housing Benefit and Council Tax Support. You do not need to explain why you did not claim earlier, but you will need to provide evidence of your income during the backdating period.
Self-employed assessment form
If you’re applying for Council Tax Support and you or your partner are self-employed, we normally need you to provide a current profit and loss account. We cannot calculate your income from receipts and or weekly/monthly income and expenditure records.
If you do not have a profit and loss account, please complete and then submit the online Supplementary self-employed earnings information form.
Bournemouth residents supplementary self-employed earnings information form.
Christchurch and Poole residents supplementary self-employed earnings information form.
If you need help applying, please contact us and we’ll do what we can to help you.
Recover a saved form
If you wish to recover a partially completed form, please note that we only keep partially completed forms for 30 days.
Report changes online
Let us know about a change in your circumstances, such as changing address.
If you’re already claiming Housing Benefit and/or Council Tax Support and your Income Support, Job Seekers Allowance (Income Based), Employment and Support Allowance (Income Related) or Pension Credit (Guarantee) has ceased, please complete the following form
Complete the online change of circumstances form.
Christchurch and Poole residents
Change of address: Complete the online change of address form.
Please note, if you’re moving to a different council area, you may need to apply for Universal Credit.
All other changes in circumstances: For all other changes in circumstances, complete the online change of circumstances form.
Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received.
Sending us the evidence we need
Send your form to us as soon as possible, even if you do not have all the requested documents. This means we can begin processing your application as quickly as possible.
Evidence we can accept electronically
We can accept electronic evidence such as digital photos, scanned images and email documents to support new claims and changes in circumstances.
Evidence such as a certificate of rent, tenancy agreement, wage slips, earnings certificates, bank statements, Department for Works and Pension letters, self-employed accounts, utility bills, birth certificates for children can all be accepted electronically.
Scanned images must be clear and legible. Please ensure the original documents have not been tampered with before being scanned, such as Tippex or alterations.
If we have any doubts about the images we receive, we may still ask to see the original documents.
Where to send your evidence electronically
Do not forget to provide your name, address, National Insurance number and/or a reference number in the subject line.
Christchurch and Poole residents
Complete online form and attach your documents.
You must send us the original documents being used as identification, and proof of a National Insurance number for either the claimant and/or partner, like a passport or driving licence.
How to get your original documents to us
If we need to see original documents, or if you do not want to send your documents to us electronically, you can post them to:
Revenue & Benefits,
St Stephens Road,
Stour Valley and Poole Partnership,
PO Box 722,
Please contact us for any help you need with online forms or evidence submission.