A list of factsheets which give information about the services we provide. 

You can request a paper copy by telephone 01202 123654 or email asc.contactcentre@bcpcouncil.gov.uk and factsheets are available in large print on request.

Files containing our factsheets are also available in GP surgeries, libraries and other outlets. There are lists of all our factsheets with each file for you to take away.

Care and support in your own home

• Assistive technology
• Occupational therapy
• Minor adaptations to your home
• Major adaptations to your home
• Working with your home care service.

Carers

• Are you a carer?
• Are you a carer? (Arabic)
• Carers assessment
• Carers assessment (Arabic)
• Carers in crisis
• Carers support
• Carers support (Arabic)
• Breaks for carers - Respite
• Breaks for carers - short break sitting service (Poole only).

Financial information

• Property disregard
• Charging for care in a residential or nursing home
• Deferred payment agreement
• Deferred payment agreement information sheet
• Paying for care and support in your home
• Paying for care and support in your home: easy read
• The financial assessment
• The financial assessment: easy read
• The financial assessment - summary
• How BCP Council charges for care and support - summary
• Paying care home or nursing home fees, including third party top-up payments
• Welfare benefits.

Information for Self-Funders

• Paying the full cost of your care
• What to do if you pay the full cost of your care and your money is running out.

Keeping people safe from abuse (adult safeguarding)

• Keeping people safe from abuse (adult safeguarding)
• Keeping adults safe: easy read (Bournemouth, Christchurch and Poole Safeguarding Adults Board leaflet)
• Information for carers: keeping you and the person you care for safe.

General information

• Advocacy
• Comments, compliments and complaints
• Comments, compliments and complaints: easy read
• Confidentiality and protecting your personal information
• Confidentiality and protecting your personal information - consent form
• Deprivation of Liberty Safeguards (DoLS)
• Direct Payments Scheme
• Direct Payments: Further information
• Direct payments scheme: easy read
• Emergency Duty Service for Adults (out of hours)
• Extra care housing
• Guide to your video call assessment - care manager
• Guide to your video call assessment - care manager: easy read
• Guide to your video call assessment - OT or OTA
• Guide to your video call assessment - OT or OTA: easy read
• Help for adults who need support with sight or hearing or who are deafblind
• How to find the right care and support
• How to find the right care and support: easy read
• Organisations we work with
• Personal budgets and how your care will be arranged
• Personal budgets and how your care will be arranged: easy read
• Preparing for adulthood
• Preparing for adulthood: easy read
• Shared lives scheme
• Short term assessment and reablement team (START) (Poole only)
• Things to consider when moving to a care home.

Other information

• Information about dignity and respect.

Information pack

We have produced an information pack which you may find useful, including links to all the factsheets above.

• Electronic information pack.