A list of factsheets which give information about the services we provide.
You can request a paper copy by telephone 01202 123654 or email asc.contactcentre@bcpcouncil.gov.uk and factsheets are available in large print on request.
Our adult social care customer charter is at the centre of all the services and support we offer you.
Care and support in your own home
- Assistive technology
- Occupational therapy
- Minor adaptations to your home
- Major adaptations to your home
- Working with your home care service
Carers
- Are you a carer?
- Carers assessment
- Carers in crisis
- Carers support
- Breaks for carers - Respite
- Breaks for carers - short break sitting service
- Direct payments for carers
Financial information
- Property disregard
- Charging for care in a residential or nursing home
- Deferred payment agreement
- Deferred payment agreement information sheet
- Paying for care and support in your home
- Paying for care and support in your home: easy read
- The financial assessment
- The financial assessment: easy read
- The financial assessment - summary
- How BCP Council charges for care and support - summary
- Paying care home or nursing home fees, including third party top-up payments
- Welfare benefits
Information for Self-Funders
- Paying the full cost of your care
- What to do if you pay the full cost of your care and your money is running out
Keeping people safe from abuse (adult safeguarding)
- Keeping people safe from abuse (adult safeguarding)
- Keeping adults safe: easy read (Bournemouth, Christchurch and Poole Safeguarding Adults Board leaflet)
- Information for carers: keeping you and the person you care for safe
General information
- Advocacy
- Comments, compliments and complaints
- Comments, compliments and complaints: easy read
- Confidentiality and protecting your personal information
- Confidentiality and protecting your personal information - consent form
- Deprivation of Liberty Safeguards (DoLS)
- Direct Payments Scheme
- Direct payments scheme: easy read
- Direct Payments: becoming an employer
- Direct Payments: is a Direct Payment right for you?
- Direct Payments: self-employment checklist
- Direct Payments: useful contacts and links
- Emergency Duty Service for Adults (out of hours)
- Extra care housing
- Help for adults who need support with sight or hearing or who are deafblind
- Help to manage at home
- How to find the right care and support
- How to find the right care and support: easy read
- Organisations we work with
- Personal budgets and how your care will be arranged
- Personal budgets and how your care will be arranged: easy read
- Preparing for adulthood
- Preparing for adulthood: easy read
- S117 Aftercare client booklet
- S117 Aftercare client leaflet
- S117 Aftercare: easy read
- Shared lives scheme
- Support for hoarding
- Things to consider when moving to a care home