Service Status

Due to the incredibly high volumes of applications received it is taking us longer than normal to process applications.

We apologise and are processing applications as quickly as possible.

Due to demands on the service we are unable to give time frames on when your application will be assessed.

If you are threatened with homelessness, please contact:

BCP Council Homechoice

You can now access our homechoice website

Once your application is received, you may receive a call from one of our Housing Advisors to discuss your Housing Options if not, you will receive a letter from us about your application

Please make sure to read our Allocations Policy.

You are now able to upload your own documents:

• Log in to your account and click ‘Add supporting documents to my application’
• Choose the necessary document types for household members from the drop down list. For example; passport, child benefit award letter or a doctors or OT letter for a medical issue.

There is an extensive Help section on the new website, but if you have any questions that are not answered, please contact us.

Homelessness support

If you are homeless, or threatened with homelessness and not currently working with our Housing Options Team, please contact our:

Important information for applicants previously registered on Dorset Homechoice for the Bournemouth, Christchurch or Poole Register

If you still have a housing need and would like to be considered for a property through the BCP Housing Register, you are now Invited to apply. 

You will need to submit a new application to be considered for the BCP Housing Register. (This is required, as your previous application was for a legacy authority, and your new application is for the BCP register.)

We know you may be concerned about losing your previous effective date, however, if you apply between the 1st September and the 31st December 2021, your application is considered eligible and you have a housing need, you will retain your previous effective date up to a maximum of 5 years.

Please sign in using your existing Dorset Homechoice Login and password to access your account.