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Water supply testing

Properties in the Bournemouth, Christchurch and Poole receive their water from Bournemouth Water or Wessex Water.

Water suppliers must rigorously test the quality of their supplies to check that they comply with national standards. The results are publicly available on their websites.


Water quality

If your complaint relates to the quality of a mains supply, we recommend that you contact your supplying company initially. You can contact us if you are unhappy with their response or complain directly to the Drinking Water Inspectorate.

Other complaints 

For complaints such as billing and meter charging, please contact OFWAT.

For complaints about rivers, seawater, reservoirs or other water courses please contact the Environment Agency.