Missing or damaged bin
If your bin is missing or badly damaged, please let us know.
If it's missing, please check that the bin is not nearby or at a neighbour's house.
If the wheels on your recycling or rubbish bin are broken, we should be able to fix this free of charge. Any other damage will require a replacement.
There is a charge for replacement bins:
- £45 for an additional rubbish bin
- £55 for an additional recycling bin.
If you receive certain benefits
If you're in receipt of certain income based benefits, you may be able to have a replacement bin free of charge. Please see the list below to see if you're eligible.
- Income Support
- Income-based Jobseeker's Allowance
- Income-related Employment and Support Allowance
- Pension Credit - Guarantee Credit
- Universal Credit
- Housing Benefit
- Council Tax Support.
If you are in receipt of one of these benefits, please contact us directly.
Report a missing or damaged bin
If you live in Bournemouth or Christchurch, please use our online form to report a missing or damaged bin.
If you live in Poole, please call us on 01202 123 123 to report a missing or damaged bin.
Food waste container/food waste caddy - Bournemouth and Christchurch residents
If the food waste container you put out for collection or the kitchen caddy has gone missing or is damaged, we'll provide you with a replacement free of charge, please use our online form to order a replacement.
Please note the replacement for the outside food waste container is a 23L food waste container and not the 12L insert.