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Parking privacy notice

Parking services forms part of the transportation service group which is one of several units within the growth and infrastructure department, managing and delivering a range of services for the residents, visitors and businesses of Bournemouth, Christchurch and Poole. 

This document explains how your information will be held about you and processed by parking services. You can also find out about the General Data Protection Regulations and Data Protection Act 2018 and your rights on our privacy notice page

This document contains information about:  

  • who we are 
  • why we collect your personal information
  • the legal basis for using your information 
  • who we may share your information with
  • how you can access the information we hold about you
  • how long we keep information about you
  • further information and Data Protection Officer.

Who we are

We will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. This could be your name and contact details. 

Why we collect your personal information

We will collect enough personal information in order to provide you with services and for the following purposes:  

  • manage and enforce permit schemes in on street and off street locations
  • manage and enforce on street parking restrictions including CCTV enforcement systems
  • manage and enforce off street parking. This includes provision of services at pay on foot multi storey car parks where CCTV Automatic Number Plate Recognition (ANPR) is in use. It also includes the provision, via a contract with a third - party provider, of a cashless parking service at on and off street parking sites
  • for the purpose of enforcing Penalty Charge Notices we will obtain the name and address of the registered keeper of the vehicle from the DVLA. Other personal data, which will differ from case to case, may be processed if relevant to the charge notice and any representation made by you.

We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to us and information which has been shared with us by other organisations.

If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.

We don’t sell your personal information to anyone else.

The legal basis for using your information 

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2008, we must have a reason to collect and use your information. 

This will be:  

  • to deliver services and support you
  • to enable us to manage the services we provide
  • to train and manage our workers who deliver those services
  • to investigate any worries or complaints you may have about our goods or services
  • to check the quality of our goods and services
  • to help with research and planning of new services.

There are a number of legal reasons why we need to collect and use your personal information. For this service: 

  • contract
  • legal obligation
  • public task.

We issue Penalty Charge Notices under Traffic Management Act 2004 and enforce Bus Lanes under The Transport Act 2000 (the ‘Act’). The Bus Lane Contraventions (Penalty Charges, Adjudication and Enforcement), (England) Regulations 2005 (the Regulations), The Bus Lanes (Approved Devices) (England) Order 2005 (the ‘Order’).

Parking services collect information on your physical health to verify entitlement to car park disabled parking concessions. You may also provide information to us as mitigation when challenging a Penalty Charge Notice. This information may be classified as 'special category data' which requires more protection to keep it safe. 

This is often information you would not want to be widely known and is very personal to you. It includes: 

  • sexuality or sexual heath
  • religious or spiritual or philosophical beliefs
  • ethnicity
  • physical or mental health
  • criminal history.

We will take extra care of this data. The legal reason for us to collect and use this personal information is: 

  • you have entered into a contract with us
  • to enable us to manage and control on and off street parking as part of the public task and legal obligations of the service.

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service.

We may also share your personal information with these organisations:  

  • DVLA
  • traffic penalty tribunal
  • traffic enforcement centre
  • enforcement agents
  • Council Tax
  • disabled badge section
  • council revenue and benefit section
  • other council’s parking services sections in relation to recovery of debt through our joint contract with enforcement agents
  • Police
  • we may also share information with third parties dealing with payment processing and printing services. Data used by these parties is only used to the extent required by that organisation to perform the service and is retained only for the duration of that contract.

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.  

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. Please see our webpage for further information about how to make a subject access request. 

We will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as: 

  • legal information or advice
  • crime prevention and detection records
  • information that we believe may be harmful to you and your well-being
  • details about or provided by other people – this is called third party information (e.g. information from the Police).

The data protection legislation provides you with 8 rights regarding your personal data, these are the right to be informed, the right of access, the right to rectification, the right to erase, the right to restrict processing, the right to data portability, the right to object and rights to automated decision making and profiling.

Under Data Protection law we must verify your identity and explain to you our reason if we do not agree to carry out your request.

How long we keep information about you

We will retain this information for: 

  • correspondence, for 2 years
  • financial records, 6 years as per National Audit Office guidelines
  • closed penalty notice records, 3 years from the date closed.

Further information 

If you have a concern about how we are using your information, we would ask you to contact us in the first instance using the address below: 

Parking Administration
Borough of Poole
Civic Centre
BH15 2RU

or email

Data Protection Officer

If you are not satisfied with a response to your concerns from the service, our Data Protection Officer Vivian Bateman, can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Data Protection Officer

The Data Protection Officer role for BCP Council is held by the:

Team Leader
Contracts, Commercial and Information Governance.

If you have any queries or concerns about how your personal information please contact us using our general enquiries form first, or by writing to or visiting us at:

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at or telephone 0303 123 1113.


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