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Social Media Standards

Through our social media channels you can expect regular news covering the following areas:

  • Council news
  • Events
  • Public consultations
  • Emergency information. For example, flood warnings, road gritting, refuse collections
  • Job vacancies
  • Key council meetings and events
  • Live coverage of events. For example, elections, the Air Festival

Availability

We update and monitor our social media channels during office hours only, Monday to Friday (except Bank Holidays).

The Corporate Communications team reads all posts and will try to assist you wherever possible. However, if your request is serious or urgent or we are unable to help you on social media, we will ask you to contact our customer service team directly. 

Posts to our Facebook pages

We welcome feedback and ideas and endeavour to join the conversation wherever possible. We want you to have your say and we do not censor comments if they are critical of the council. However, there are rules that we ask everyone to follow.

We reserve the right to remove posts and/or block users at our own discretion who do not abide by these rules:

  • Be civil, tasteful and relevant, and respect everyone. We know that not everyone will agree with one another all of the time and we welcome debate. However, we do not tolerate bullying. Everyone should feel welcome to contribute.
  • Keep it clean. Posts containing swearing will be deleted. We know some people have strong feelings on issues that we chat about on Facebook, but please get your point across without using bad language.
  • Do not post anything that is unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
  • Do not post spam. Comments must be relevant to the post.
  • Do not post any personal information, such as contact details
  • Do not advertise products or services

Repeated abuse will result in blocking a u from the relevant account. 

Political restrictions 

We cannot engage on issues of party politics as outlined in the National Code of Conduct for Communications in local government. During the period of Purdah (the lead up to a general, European or local election) we reserve the right to remove posts which are of a political nature.