support banner with link button to click

Stay safe while self isolating

If you are receiving help from neighbours or volunteers, please stay safe. If someone else is doing your shopping:

  • work with trusted organisations and volunteers
  • make arrangements for help over the phone, not with a stranger on the doorstep
  • when making arrangements for help over the phone, agree when the volunteer will go shopping for you so you know roughly when they will deliver your shopping
  • where possible, pay the store online or by phone beforehand
  • if you need to pay your volunteer in cash, please ask for the receipt with your change
  • do not give your bank card and PIN to anyone
  • agree a password with the person dropping off shopping and check their ID so you know they are genuine
  • if you have a front door chain, ‘spy hole’ or video doorbell, please use them 
  • do not open the door to someone you're not expecting
  • ask the volunteer to leave shopping on your doorstep, do not let the person in your home
  • ensure you keep a two metre distance from the person delivering your shopping
  • volunteers come to your house to drop off your shopping, they should not be doing any other tasks beyond that
  • don't give gifts or cash to the volunteers as a thank you, this isn't expected or required
  • wash your hands and surfaces after unpacking the shopping.

If you feel unsafe or uncomfortable with a situation, report the details to Dorset Police or in an emergency call 999. 

Contact the community response helpline if you have concerns about a volunteer on 0300 1237052.

For more advice

Read the government’s advice about how to stay safe if a volunteer is helping you.

If you are volunteering, read the government’s advice about how to help safely.

Be aware of coronavirus scams and how to stay safe online and protect yourself against fraud.