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Whether you are self isolating, extremely vulnerable, or struggling with money there's help and support for you.

You should follow government advice and guidance on accessing food and supplies.

If you are clinically extremely vulnerable

If you are clinically extremely vulnerable, you should have received a letter from the NHS asking you to self isolate. The letter lets you know how to register to get support and essential food supplies.

If you are registered as having no means to get food, your details will be given to supermarkets so they can help you. You will also be able to get a government food parcel sent to your home.

You can cancel your government food parcel if you no longer need it. 

If you cannot leave the house to go food shopping

If you are vulnerable, self-isolating or unable to leave the house for any reason, you can try these local options for food delivery:

Help getting food while self isolating

Talk to friends, family and your local community if you are unable to get food for yourself.

If you do not have anyone nearby who can help you get food, call our helpline on 0300 1237052 or complete our online form and we can find someone who can help you. Please read our tips and advice on how to stay safe while self isolating.

Volunteer shopping cards and vouchers

If you are self isolating and someone else is shopping for you, you can use online cards and vouchers to make payment easy and safe.

You can choose how much you want to give to the person helping you. You can have the card or voucher sent by email to you or the person helping you. 

Supermarkets currently involved include:

Support if you are struggling to pay for food

If you need financial help to get food for yourself and your family, there are a number of options.

NHS Healthy Start scheme 

Families on certain benefits can get free vouchers every week to spend on milk, plain fresh and frozen fruit and vegetables, vitamins and infant formula milk with the NHS Healthy Start scheme.

School meal vouchers 

If you have children that were getting free meals at school, you will be able to use a national voucher scheme to get a weekly shopping voucher.

Schools will be in contact with families who should be getting a voucher. If you think your family should be getting a voucher, speak to your school. 


A foodbank is for anyone in crisis, who does not have enough money to buy food for themselves or their family.

When you use a foodbank, you will be given enough food to feed yourself and your household for at least 3 days.

How to get a foodbank voucher

  • You need to have a voucher to receive a food parcel. Please do not go direct to the foodbank
  • If you have used a foodbank before, use your normal route to get a voucher if it is still available
  • You can call our helpline on 0300 1237052  or complete our online form and we will get you to the right support
  • We ask you the reason for your crisis, but only so that we can let you know about other groups that may also be able to help you.

If you need more advice on foodbank vouchers, you can also contact the following groups:

  • Citizens Advice - Select "Food Voucher" when using the online form, or call 03444 111 444
  • BCP Crisis team - 01202 633713

How to get a foodbank parcel while self isolating

If you have someone you can trust who can safely leave the house, you can send them to the foodbank to get your food.

  • You will need to let your referral service know who they are, so the foodbank knows who is collecting for you
  • The person you send will need to give your foodbank voucher number to the foodbank

If you do not have anyone that can collect the parcel, then please call our helpline on 0300 1237052 or complete our online form. We can help you find a volunteer who can get your parcel for you.