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Domestic abuse support - help is available

There is support if you need to leave your home to escape domestic abuse and services to help you leave.

You do not need to stay at home during the Coronavirus (COVID-19) pandemic if you are experiencing abuse or violence.

Emergency help

Call 999 if you or your children are in immediate danger.

What to do if you can't talk on the phone when you call 999

Mobile

  • If prompted, press 55, this will transfer your call to the police under the Make Yourself Heard  system.
  • Pressing 55 only works on mobiles and does not allow police to track your location.

Landline (home phone)

  • Listen to the questions from the operator and if possible, respond by coughing or tapping the head set.
  • If only background noise can be heard and operators can't decide whether an emergency service is needed, then you'll be connected to a police call handler. 
  • information about your location should be automatically available to the call handlers to help provide a response.

Non-emergency

You can report a crime 24 hours a day, seven days a week by calling 101. You can also go online to Dorset Police and use the 101 web chat or the online crime reporting form.

Help and support

Local services

  • BCHA Domestic Abuse Referrals & Support Line: 01202 710 777
  • Bournemouth, Christchurch and Poole – Outreach (24 hours) – 01202 710 777
  • Dorset Police abuse advice and support
  • Sexual Trauma and Recovery Services (STARS Dorset): Telephone Support Line 01202 308855
    online live chat also available through www.starsdorset.org

National services

During the coronavirus (COVID-19) pandemic the major telecoms companies have agreed that searches for information and support related to domestic abuse will not use customers data. This currently applies to the  websites below:

Support for victims and Witnesses of crime

Victim Support Dorset team on 0300 3030 163 – Monday, Wednesday and Friday: 09.00 – 18.00, late on Tuesday and Thursday: 09.00 – 20.00. Outside of these times you  can still access their services 24/7 through their national support line on 0808 16 89111 or their free and anonymous Live Chat service

Support for victims of sexual violence and abuse

Support for victims of domestic abuse

Worried about a child or young person?

The Children’s Services First Response Hub provides the public and professionals with advice, information and support for children who are vulnerable and at risk and is made up of the Multi-Agency Safeguarding Hub (MASH) and Early Help Team. The Children's Services First Response Hub is available Monday to Thursday 8.30am to 5.15pm and Friday 8.30am-4.45pm

Contact the Children’s Services First Response Hub:

  • if you are worried a child or young person is at risk of, or is being hurt or abused
  • if you know of a child or young person who may be vulnerable without additional help and support
  • if you want to know more about the services available to support children, young people and their families

Call 01202 735046 

Email childrensfirstresponse@bcpcouncil.gov.uk

Out of hours 

The out of hours service is for any child who is in crisis, needs urgent help or is at serious risk of significant harm. Hours of operation are 5pm to 9am from Monday to Friday, all day Saturdays and Sundays and all bank holidays, including Christmas Day and New Year’s Day.

Call the out of hours service on 01292 738256

If you would like information about safeguarding children in the Dorset area please visit the pan-dorset safeguarding website.

 

National services for concerns about a child or young person

Currently only the NSPCC website has been agreed as a data free website for children's services. 

In an emergency, or if you believe a child is at immediate risk of harm, call the police on 999.

 

 

We are working with the police and other organisations across the area on a new campaign to ensure that vital support is always accessible to those who need it.