Adult social care

Our Adult Social Care team is still available to support you with your social care needs during the COVID-19 pandemic.

Our public offices are closed but we can contact you via telephone or video call, or you may receive an email or a letter. We are only able to make home visits that are deemed essential, due to social distancing measures. If we visit you, we must stay two metres apart from you and/or wear personal protective equipment such as a mask, apron and gloves. This is to to protect you, anyone else living in your household and our staff.  

We are still working to fulfil all of the following Care Act duties for adults and carers in the BCP Council area. We will:

  • complete care and support needs assessments and of eligibility for social care
  • ensure care and support planning
  • ensure eligible need is met
  • ensure needs are reviewed.

The Coronavirus Act 2020 (S12) enables Local Authorities and Adult Social Care to temporarily make changes to the way we work. Full details of the act can be found on the Department of Health and Social Care webpage.

These temporary changes are known as Care Act Easements and should only be used when necessary and for the shortest time. We are therefore only making changes that are absolutely vital.

What we have changed

Sight and hearing services

Some care and support needs assessments may be delayed as these assessments can only be undertaken face to face with interpreters, and social distancing regulations cannot be followed. We will look at how we can use technology to support these assessments, or have family members assist with interpretation instead.

Occupational therapy and adaptations

Some suppliers and builders are not able to operate as usual. Some adaptations and community equipment provisions will have to be postponed. Where possible Occupational Therapy services will arrange for alternative or temporary solutions. Each case will be advised on an individual basis.

Day Services

These services have been closed in order to comply with social distancing measures. These needs are being met in other ways such as support from day service staff by a video or telephone call, or a visit where needed.

Continuing to review services during the pandemic

As the pandemic continues, we will be continuously reviewing the situation.  We could need to make further changes to services. We will review the above changes on a regular basis to see if they are still required.

We would like to reassure you that we will only make temporary changes that are absolutely necessary. These changes are thoroughly considered and recorded. Any changes to your individual circumstances will be communicated to you, if and when we have to make them. They will be under constant review while we look at alternative ways of providing support.

Safeguarding enquiries are not affected by the easements and will continue as normal, despite any COVID-19 related pressures. 

Contact us

If you feel you need any further support, then please contact us in the normal way. If you have a social care worker please contact them directly or please call the Adult Social Care Helpdesk (Poole residents) on 01202 633902 or Bournemouth Care Direct (Bournemouth and Christchurch residents) on 01202 454979.

Further information

For more detailed updates and frequently asked questions our Adult Social Care team have been updating


If you have feedback around your experience that you would like to share with us, please tell your social care worker or alternatively please email