Our Adult Social Care team is still available to support you with your social care needs during the COVID-19 pandemic.
Our public offices are closed but we can contact you via telephone or video call, or you may receive an email or a letter. We are making home visits following a risk assessment to protect you, anyone else living in your household and our staff. If we visit you, we must stay two metres apart from you and/or wear personal protective equipment such as a mask, apron and gloves.
We continue to fulfil all of the following Care Act duties for adults and carers in the BCP Council area. We will:
- complete care and support needs assessments and of eligibility for social care
- ensure care and support planning
- ensure eligible need is met
- ensure needs are reviewed.
The Coronavirus Act 2020 (S12) enables Local Authorities and Adult Social Care to temporarily make changes to the way we work. Full details of the act can be found on the Department of Health and Social Care webpage.
These temporary changes are known as Care Act Easements and should only be used when necessary and for the shortest time. We are therefore only making changes that are absolutely vital.
What we had changed
Sight and hearing services
Some care and support needs assessments were delayed as these assessments could only be undertaken face to face with interpreters, and social distancing regulations couldn’t be followed. We look at how we can use technology to support these assessments, or have family members assist with interpretation instead.
Our teams are now offering visits where needed in addition to telephone and video calls, ensuring they first complete a risk assessment to protect you, anyone else living in your household and our staff. They will also be wearing personal protective equipment, ie masks, gloves and aprons and will maintain a 2 metre distance as much as possible. If required, interpreters are also able to support following the above guidance. We are continuing to look at ways technology can further support our work.
Occupational therapy and adaptations
Some suppliers and builders are not able to operate as usual. Some adaptations and community equipment provisions will have to be postponed. Where possible Occupational Therapy services will arrange for alternative or temporary solutions. Each case will be advised on an individual basis.
Our teams are now offering visits where needed in addition to telephone and video calls, ensuring they first complete a risk assessment to protect you, anyone else living in your household and our staff. They will also be wearing personal protective equipment, ie masks, gloves and aprons and will maintain a 2 metre distance as much as possible. Adaptation work and community equipment provisions are no longer postponed. Teams are working through the waiting lists and whilst there are some delays in building supplies and materials, we are now operating business as usual.
These services have been closed in order to comply with social distancing measures. These needs are being met in other ways such as support from day service staff by a video or telephone call, or a visit where needed or alternative care and support.
There is no change to our day services easement. We will regularly review this position and ensure people’s care and support needs are met though alternative arrangements.
Continuing to review services during the pandemic
As the pandemic continues, we will be continuously reviewing the situation. We could need to make further changes to services. We will review the above changes on a regular basis to see if they are still required.
We would like to reassure you that we will only make temporary changes that are absolutely necessary. These changes are thoroughly considered and recorded. Any changes to your individual circumstances will be communicated to you, if and when we have to make them. They will be under constant review while we look at alternative ways of providing support.
Safeguarding enquiries are not affected by the easements and will continue as normal, despite any COVID-19 related pressures.
If you feel you need any further support, then please contact us in the normal way. If you have a social care worker please contact them directly or please call the Adult Social Care Helpdesk (Poole residents) on 01202 633902 or Bournemouth Care Direct (Bournemouth and Christchurch residents) on 01202 454979.
For more detailed updates and frequently asked questions our Adult Social Care team have been updating Mylifemycare.com.
If you have feedback around your experience that you would like to share with us, please tell your social care worker or alternatively please email firstname.lastname@example.org