Caring for a vulnerable person

Government guidance states that we should all stay at home in order to save lives and prevent the spread of Covid-19. However, there are circumstances where you may need to look after or provide care for a vulnerable person. So we want to ensure that you are doing this safely and sensibly.

If you are caring for someone or volunteering in your community, please: 

  • Try to deliver shopping and prescriptions during daylight hours
  • Do not ask people to pay you cash or take their bank details for their shopping/prescriptions – an increasing number of local businesses are now taking payments over the telephone
  • Ensure you take sensible precautions such as hand washing, so you do not spread the infection onto other people – it is possible to be infected but not display symptoms

If you do have contact with the person you are helping:

  • Keep 2m apart
  • Introduce yourself clearly – who you are and why you are there

The government has also provided national guidance on how you can help safely

If you would like to offer your support to vulnerable neighbours in your community, you can download and print a form.

You need to write your details on the form and provide this to those neighbours who may need help. 

Safeguarding concerns

If you have any safeguarding concerns about someone please contact Adult Social Care. They may be busier than usual due to the coronavirus (Covid-19) pandemic.

In Bournemouth and Christchurch contact:

Care Direct: 01202 454979

In Poole contact:

Helpdesk: 01202 633902

Out of Hours - Social Services

Evenings and Weekends: 0300 123 9895


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