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Housing services

On advice from the government regarding the Coronavirus (COVID-19), we've changed the way we deliver Housing services.

You can continue to contact us by email to or by phone (open during our usual office hours):

  • 01202 123147 Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm.

The option to book an appointment for a face to face service will be limited to people who are unable to access services using other methods.

You can provide scanned copies of documents, photos or other evidence to support your application. Originals will be required later.

Before contacting the Housing Advice team, you may find the answer to your questions on the Shelter website.

If you are having difficulties, we would encourage you to apply for Statutory Sick Pay and Universal Credit if you are eligible.

There is also advice and information on the following sites: 

Council housing for Bournemouth residents

Although the Kinson Hub is now open most of our staff are still working remotely and not from our offices.

  • If you need to speak to us then you can contact us by phone or e-mail
  • If we need to see you face to face then we will make an appointment to see you in your home or arrange for you to visit the Kinson Hub.

We are carrying out all repairs, servicing and improvements to residents’ homes and housing officers are making home visits. We are also carrying out communal cleaning and gardening and inspections of our communal areas.

Report a repair

In the first instance please complete our online form.

  • Or call us on 08000 281 870 or 01202 123 200 (select option 1).

For all other repair queries please email us at

For tenancy issues you can contact us by:

These numbers can also be used in emergencies out of hours.

If we do have to visit your home we will make sure that we maintain social distancing and wear appropriate PPE.

We will not visit you or carry out a repair if you have symptoms of covid-19 or have tested positive unless it is absolutely necessary.


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