Informants will not be able to come to our offices. You will be contacted by phone to collect the required information. This may be at a pre agreed appointment time. 

Informant Checklist

If you have received a phone call from an administrative support officer, a registrar will need to contact you again to confirm the details you gave over the phone. This will allow the registrar to send out the necessary paperwork to the funeral director and issue the certificates. 

If a registrar contacts you, they will complete the registration and send out the necessary documents. 

The Medical Certificate Cause of Death will be sent electronically to the Register Office along with contact details of the next of kin, providing the GP has obtained the necessary consent. 

You will be provided with information to be able to complete the 'tell us once' process yourself which informs central and local government of the fact that someone has died.

We are currently receiving a high number of calls, but we will call informants once we have received the necessary details to register a death. If you do need to contact us, you can do so via email – for Bournemouth and Christchurch please use registrars.mailbox@bcpcouncil.gov.uk, for Poole please use registrars@bcpcouncil.gov.uk but please be assured we will be in contact with you as soon as we are able to.

The government has produced a step by step guide that provides guidance on what to do when someone dies during the COVID-19 pandemic.