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Complaints

We are experiencing some interruption to our complaints and feedback processes due to COVID-19 (Coronavirus).

This may mean that we may not be able to respond to your complaint within the usual timeframes. 

The Local Government and Social Care Ombudsman has started accepting complaints again in line with government guidance. They will accept complaints again when the government guidance changes.

The Ombudsman has urged people to use their online complaint form if they can, to keep the phone line open for those who do not have access to the internet. Full details can be found in the lgo.org.uk announcement.

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