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Adult social care

During the pandemic we offered telephone and video calls as an alternative to visiting where possible to reduce any unnecessary contact.

We have now returned to making home visits as needed and may offer telephone and video calls to further support our work with you. All staff are following the government best practice with regards to COVID testing and wearing appropriate personal protective equipment (PPE). Please do let your Adult Social Care Practitioner know if you are feeling unwell to ensure we keep you, our team and other people safe and well.

Day Services

Most Day Services have now reopened, although some are still limiting numbers to keep people safe and well.

Contact us

If your needs have changed and you require additional support, please make contact with us by either speaking to any social care officer that you are in contact with or our Adult Social Care Contact Centre.

For more detailed updates and frequently asked questions (FAQs) our Adult Social Care team have been updating the My life my care website.

If you have feedback around your experience that you would like to share with us, please tell your social care worker or alternatively please email comments.adultsocialcare@bcpcouncil.gov.uk.

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported).

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps.

Connect to SignVideo to make a call from the browser.

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.

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