Adult social care

Our Adult Social Care team is still available to support you with your social care needs during the COVID-19 pandemic.

Our public offices are closed but we can contact you via telephone or video call, or you may receive an email or a letter. We are making home visits, following a risk assessment, to protect you, anyone else living in your household and our staff. If we visit you, we must stay two metres apart from you and/or wear personal protective equipment such as a mask, apron and gloves.  

We continue to fulfil all of the following Care Act 2014 duties for adults and carers in the BCP Council area. We will:

  • complete care and support needs assessments and assess your eligibility for social care.
  • ensure care and support planning
  • ensure eligible needs are met
  • ensure needs are reviewed.

The Coronavirus Act 2020 (section 12) enables Local Authorities and Adult Social Care to temporarily make changes to the way we work. Full details of the act can be found on the Department of Health and Social Care webpage.

These temporary changes are known as Care Act Easements and should only be used when necessary and for the shortest time. We have not enacted Care Act Easements. We will only make changes that are absolutely vital.

What we have changed

Sight and hearing services

Some care and support needs assessments were delayed as these assessments could only be undertaken face to face with interpreters, and social distancing regulations could not be followed. We looked at how we could use technology to support these assessments, or have family members assist with interpretation where possible.

Our teams are now offering face to face visits where needed in addition to telephone and video calls, ensuring they first complete a risk assessment to protect you, anyone else living in your household and our staff. Visiting staff will be wearing personal protective equipment, ie masks, gloves and aprons, and will maintain a 2-metre distance as much as possible. If required, interpreters are also able to support these visits following the government guidance. We are also continuing to look at ways technology can further support our work.

Occupational therapy and adaptations

Some suppliers and builders were not able to operate as usual due to the pandemic. Some adaptations and community equipment provisions were postponed. Where possible, Occupational Therapy services were arranged for alternative or temporary solutions. Each situation was considered on an individual basis.

Adaptation work and community equipment provisions are no longer postponed. Teams are working through the waiting lists and whilst there are some delays in building supplies and materials, we are now operating business as usual in a safe way.

Our Occupational Therapy teams can now make visits where needed as well as offer telephone and video calls.  If they visit you, they will ensure they first complete a risk assessment to protect you, anyone else living in your household and our staff. They will also be wearing personal protective equipment, ie masks, gloves and aprons and will maintain a 2-metre distance as much as possible.

Day Services

During the first lockdown earlier in the year, day services were closed due to social distancing measures. Many day services continue to support people in alternative ways, such as support from day service staff by a video or telephone call, or a visit where needed or alternative care and support arrangements.

Currently, due to the most recent government guidance and the continued importance of protecting our most vulnerable local residents, many day service providers are unable to fully re-open their building-based day services safely due to the necessary guidelines to keep people safe.

There are a very small number of spaces for respite support within some day service buildings, available to those whose needs cannot be met in an any other way. We are continually reviewing this situation during the pandemic and will open day services again as soon as it safe to do so.

Continuing to review services during the pandemic

As the pandemic continues, we will be continuously reviewing the situation. We may need to make further changes to services. We will review any changes on a regular basis to see if they are still required.

We would like to reassure you that we will only make temporary changes that are absolutely necessary. These changes are thoroughly considered and recorded. Any changes to your individual circumstances will be communicated to you, if and when we have to make them. They will be under constant review while we look at alternative ways of providing support.

Safeguarding enquiries will continue as normal, despite any COVID-19 related pressures. 

Contact us

If your needs have changed and you require additional support, please make contact with us by either speaking to any social care officer that you are in contact with or our Adult Social Care Contact Centre on:

Further information

For more detailed updates and frequently asked questions our Adult Social Care team have been updating the My life my care website.


If you have feedback around your experience that you would like to share with us, please tell your social care worker or alternatively please email

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported).

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps.

Connect to SignVideo to make a call from the browser.

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.


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