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Adult social care

Section 15 of The Coronavirus Act 2020 enabled local authorities and Adult Social Care to temporarily make changes to the way they work. These temporary changes were known as Care Act easements.  These have now expired and are no longer available. Therefore, we continue to fulfil our duties under the Care Act 2014 for adults and carers in the Bournemouth, Christchurch, and Poole area.

We may still offer telephone and video calls as an alternative to visiting where possible to reduce any unnecessary contact. However, we are making home visits where it is necessary following a risk assessment, to protect you, anyone else living in your household, and our staff. All visiting staff will be wearing appropriate personal protective equipment (PPE) and will maintain a 2-metre distance as much as possible. Where required, interpreters are also able to support these visits. We also continue to look at way’s technology can further support our work.

Day Services

During the pandemic, all day services were closed due to social distancing measures. Following the move to stage 4, we continue to follow government guidance to ensure services remain as safe as possible. Most building-based day services are beginning to reopen in a phased return and with caution, continuing to assess risk and follow government guidance. Some services will therefore continue to operate at a lower capacity than before the pandemic; however, alternative activities to building-based support are also being provided.

We are regularly reviewing the situation and working with day service providers to maximise their offer whilst operating safely.

Contact us

If your needs have changed and you require additional support, please make contact with us by either speaking to any social care officer that you are in contact with or our Adult Social Care Contact Centre.

Further information

For more detailed updates and frequently asked questions (FAQs) our Adult Social Care team have been updating the My life my care website.


If you have feedback around your experience that you would like to share with us, please tell your social care worker or alternatively please email comments.adultsocialcare@bcpcouncil.gov.uk.

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported).

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps.

Connect to SignVideo to make a call from the browser.

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.


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