Maintain records of your visitors and staff

New contact tracing requirements for businesses

The government has made it a legal requirement for venues in the following sectors to have a system in place to collect NHS Test and Trace data and to keep this for 21 days. 

  • hospitality
  • leisure and tourism
  • close contact services (such as salons)
  • local authority venues (such as town halls and children’s centres).

The data logged should include at least one name, contact number, date of visit and arrival and, where possible, departure time. 

QR Code poster

From 24 September, when the NHS COVID-19 app becomes available, it is a legal requirement for the venues listed above to display an NHS Test and Trace QR poster. This will enable visitors with the app to check in at that location. 

The requirement to display the poster does not replace your current methods of collecting customer data, as some visitors may not have or use the app. 

Even if your venue is not listed in the categories above, but it is visited by members of the public and has a space where people congregate, the government would still encourage you to create a QR code poster

The full announcement can be found on the GOV.UK website.

NHS Test and Trace will only contact you for data if someone testing positive for COVID-19 visited recently, or if your premises has been identified in an assessment of a local outbreak. Contact will come from the following places only with a request that you log into the tracing website:

  • a phone call from 0300 013 5000
  • a text message from NHSTracing

Full details on how to collect data and how it will be used can be found in the Test and Trace guidance for businesses.