BCP Council launches dedicated helpline to support residents through the coronavirus outbreak

Posted on Friday 27 March 2020

BCP Council has launched a Volunteer Hub and dedicated helpline to support vulnerable people who need vital support while isolating at home during the coronavirus outbreak.

The dedicated helpline can provide a range of support, from organising deliveries of food and household supplies to people in need, and providing information and advice. Additionally, staff working through the Volunteer Hub can make regular telephone calls to help keep people’s spirits up during periods of isolation.

Councillor Vikki Slade, Leader of BCP Council, said, “We are delighted to launch the Volunteer Hub and dedicated helpline to support our most vulnerable residents across Bournemouth, Christchurch and Poole. 

“Through our Together We Can community response we have more than 1500 volunteers plus council staff who can help our most vulnerable residents with picking up food and household supplies, as well as provide a cheerful voice to break up those long days of self-isolation. 

“I know that this is a stressful and worrying time for everyone and there are some residents across our three towns who desperately need help with accessing food and every day household items.  I would encourage anyone who is in this position to call our dedicated helpline so that we can connect you with our volunteers and get you the support you need.”

The dedicated helpline is 0300 123 7052 and will be open 8am – 8pm seven days a week 

Residents and businesses are being encouraged to share the dedicated helpline with anyone they think may be vulnerable and without support.

Want to volunteer?

People wanting to get involved and help with the Together We Can Volunteer Hub can register their details by visiting: bcpcouncil.gov.uk/TogetherWeCan.  Please do not call the helpline number as this is only for vulnerable residents who need vital help.